Wetreehuggers want you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price. Returns will only be accepted if items are in a new and unused condition with the original packaging and tags.
HOW TO PROCESS AN ONLINE RETURN
Package item(s) in original packaging along with the invoice that was in the box.
If you do not have your invoice, please include a piece of paper with your name, address, phone number and email that you used to place the order.
Go to your local post office or shipping facility to ship your order.
7052 s campbell ave
Chicago, IL 60629
Please email Wetreehuggers2016@gmail.com your return tracking number so they can ensure your refund gets processed promptly.
Returns will be processed within 48 hours once it is received into our warehouse.
Allow up to 10 business days for your money to be refunded back to your card which is dependent upon your bank.
ONLINE RETURN POLICIES
Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box and returned back to Wetreehuggers office address.
If I need to return an item do I need to pay postage?
Yes, you are responsible for shipping charges back to our facility.
How do I exchange a product?
Wetreehuggers does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item.
What if I have a damaged item or something different from what I ordered?
If you received the wrong product, or if it arrives defective or damaged in transit, please contact customer service within 5 days of receipt so we can resolve the problem. In these rare cases, we will cover return shipping. We will reship the item if available or refund you in full.
OUR COMMITMENT TO PRIVACY
At Wetreehuggers, we value our customers and respect your privacy. We collect information about you through our websites in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
What kind of information does Wetreehuggers collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our websites or stores, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores.
How does Wetreehuggers use my information?
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?”, below.
Does Wetreehuggers share my information?
We may share your personal information in the following ways:
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Wetreehuggers or others.
In the unlikely event of a sale or merger of Wetreehuggers, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to your use of our online sites (such as your name and contact information). To access your information at Wetreehuggers website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, “How do I contact you?”, below. Please note that any request to update your personal information may take up to 10 days for your email request and 6-8 weeks for your postal mail request.
How do I make choices about receiving promotional communications?
Wetreehuggers wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, “How do I contact you?”, below.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from Wetreehuggers. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Wetreehuggers.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or our stores or when you enter a sweepstakes or contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How does Wetreehuggers protect kids’ privacy?
Wetreehuggers is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 18 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.
Our websites use “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We may combine the information we collect through cookies with other information we have collected from and about you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled, “How do I contact you?”, below.
What is “phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
I received a suspicious email from Wetreehuggers regarding an order I did not place. What should I do?
For your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional. For more information, contact the FBI’s Internet Crimes Complaint Center:http://www.ic3.gov/default.aspx.
I responded to an online job posting for a Wetreehuggers job that requires me to upload personal financial information. Is this part of your hiring process?
No. Wetreehuggers does not ask prospective job applicants for information about their bank accounts, credit history or passwords to financial accounts. If you are asked for personal financial or security information in response to a job application, this is likely a fraudulent job listing hosted by spammers posing as Wetreehuggers to mislead job applicants. If you receive this type of suspicious email activity, please alert the FBI’s Internet Crimes Complaint Center:http://www.ic3.gov/default.aspx
What about links to other websites?
How do I contact you?
WETREEHUGGERS Internet Customer Service
7052 S Campbell,
Chicago, Illinois 60629
TERMS AND CONDITIONS
Welcome to Wetreehuggers.com Web Site (the “Site”). The Site is provided as a service to our customers. Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use the Site.
Although you may “bookmark” a particular portion of the Site and thereby bypass this Agreement, your use of the Site still binds you to the terms. Sneakervilla, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site.
All of the content you see and hear on the Site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Wetreehuggers., one of its affiliates or by third parties who have licensed their materials to . The entire content of the Site is copyrighted as a collective work under U.S. copyright laws, and coordination, arrangement and enhancement of the content.
The content of the Site, and the Site as a whole, are intended solely for the personal, noncommercial use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. Wetreehuggers. reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from the Site.
Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Wetreehuggers.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Wetreehuggers. on or by the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (collectively, the “Comments”) shall be and remain Wetreehuggers’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Wetreehuggers. of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Wetreehuggers. will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Wetreehuggers. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
At Wetreehuggers, our commitment is to offer convenience, service, and product availability at compelling prices everyday, with certain limited time offerings of merchandise at promotional prices. While merchandise offered on-line at the Site will usually be priced the same as merchandise offered at our affiliate Wetreehuggers stores, in some cases, Wetreehuggers stores may have different prices or promotional events at different times.
We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
CORRECTION OF ERRORS AND INACCURACIES
The information of the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase you may return it with the original packing receipt. Please see our Return Policy.
In the event a product on the Site is listed at an incorrect price due to typographical error or systems error, Wetreehuggers shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Wetreehuggers. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wetreehuggers shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Wetreehuggers. without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Wetreeuggers. may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in Wetreehuggers.’s account information.
ENFORCEMENT OF TERMS AND CONDITIONS
By accessing and using the Site, you agree that your access to and use of the Site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Pennsylvania, United States of America.
USE OF SITE
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a Wetreehuggers. or other licensed employees, host, or representatives as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
You agree to indemnify, defend, and hold harmless Wetreehuggers, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIRD PARTY LINKS
In an attempt to provide increased value to our visitors, Wetreehuggers. may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Wetreehuggers., Wetreehuggers. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wetreehuggers. Wetreehuggers has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wetreehuggers. seeks to protect the integrity of the Site and the links placed upon it and therefore requests any feedback on not only the Site, but for sites it links to as well (including if a specific link does not work).
THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DTLR INC. DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WETREEHUGGERS. DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DTLR INC. DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
DTLR INC. SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF DTLR INC. HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
FREQUENTLY ASKED QUESTIONS
Our customer service team is available Monday-Friday from 8 AM – 8 PM (EST) and Saturday from 9 AM – 2 PM (EST). We are closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
- Monday – Friday 8 AM – 8 PM (EST)
Saturday 9 AM – 2 PM (EST)
- Christmas Eve and Christmas Day CLOSED
Why didn’t I receive my confirmation email?
If you haven’t received your confirmation email, please check your junk/ spam folder. You may also call or email us to confirm that you provided the correct email address for your order.
How do I cancel my order?
WETREEHUGGERS allows a 30 minute window to cancel your order from the time it was placed. If your order was placed within the 30 minute window please call customer service during normal business hours. If your order was placed outside of our normal business or if you want to cancel after the 30 minute window you must contact customer service during normal business hours and we will be happy to help you set up a return authorization.
Which forms of payment can I use?
We accept the following:
- All Visa and MasterCard logo debit cards
- Visa, MasterCard, American Express, and Discover credit cards
We apologize, at this time we cannot accept international credit cards for payment on Wetreehuggers.com
Please note that only one form of payment is allowed per order.
Can I make a change to my order after I get the order confirmation?
Wetreehuggers allows a 30 minute window to make changes to your order from when it was placed. If your order was placed within the 30 minute window please call customer service during normal business hours. Unfortunately after the 30 minute window we are unable to make changes to your order and you must contact customer service to process a return authorization.
What if there is an issue with my order?
Our customer service representatives may contact you to confirm your order if there are any questions or concerns with your order. We will make 2 attempts in a 3 day period to confirm your order. If we do not receive a call or email from you or are unable to confirm your order within the 3 day period, your order will be cancelled.
Wetreehuggers will provide a price adjustment if the price was lowered within 10 days of the purchase.
All my items didn’t ship, and I received a partial refund
Wetreehuggers strives to fill all orders 100%. If Wetreehuggers can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.
How much do you charge for shipping?
Shipping and handling charges depend on the shipping method you choose. Your shopping cart will display all of your shipping options and costs from USPS to Overnight.
See above for Bulk Order shipping fees.
We frequently offer free shipping and the order value threshold may vary. Free shipping is only available to the 48 contiguous states. For Hawaii and Alaska air shipping rates will apply.
Free shipping orders can only be shipped to one address
Clearance items do not qualify for free shipping. If the clearance item shares the cart with a non clearance item the order will ship for free.
How do you handle missing packages?
Please note, Wetreehuggers are not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. Wetreehuggers customer service will assist you in filing a claim with the courier.
I just placed an order. How long before it will be shipped?
Orders are shipped via USPS or UPS depending on the shipping option that was picked. We ship Monday through Friday from our warehouse in Chicago and we do our best to process orders within 2 business days of ordering. We do reserve the right to hold and confirm an order if we believe there is indication of inaccurate information. Typical shipping times for basic UPS shipping ranges from 2 to 5 business days while USPS will take 4 to 8 business days. UPS 2-Day will take 3 business days and UPS Next Day will take 2 business days. Not every shipping option is available for every destination. We do ship to Hawaii and Alaska however air shipping rates will apply.
Can I have my order shipped outside of the United States?
At this time the only region we ship outside of the US is Puerto Rico. The options are International Economy (5-10 business days) at a rate of $25 or International Express (2-3 business days) at a rate of $37.
Does WETREEHUGGERS ship to P.O. Boxes?
Yes, Wetreehuggers ships to P.O. boxes if the order is under $125 and shipped via Economy (SurePost).
What is the Require Signature shipping method?
In order to ensure that our valued customers receive their packages intact, we recommend selecting the “UPS Require Signature” option. All packages shipped via this method are automatically insured up to $100 per package through the courier some exceptions apply. This method requires a signature from an adult (18 or older) upon delivery. Please note Wetreehuggers is not responsible for lost or stolen packages or missing items if the customer does not select this option. In the event a customer does not elect to use a Require Signature option, Wetreehuggers Customer Service will assist you in filing a claim with the courier when necessary.
For orders that do not fit into one box the Shipping Fees displayed in Checkout may not apply, and Customer Service will contact you to discuss a final Shipping Fee. This final Shipping Fee will need to be paid via PayPal before your order will be processed and shipped.